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Europe
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The United Kingdom
Germany
Italy
France
Belgium
Poland
Austria
Spain
Swedan
Czech Republic
Switzerland
Portugal
Luxembourg
Greece
Republic of Lithuania
Estonia
Hungry
Norway
Netherlands
Bulgaria
Romania
Finland
Iceland
Croatia
Denmark
Latvia
Malta
Slovakia
Slovenia
8 - 15 Days
Asia
Japan
South Korea
Singapore
Thailand
Philippines
Malaysia
Lao
Cambodia
Vietnam
Turkey
Kazakhstan
United Arab Emirates
Kuwait
Saudi Arabia
Qatar
Bahrian
Oman
Russian Federation
Israel
7 - 10 Days
North America
The United States
Canada
Mexico
7 - 15 Days
Oceania
Australia
New Zealand
8 - 15 Days
Africa
South Africa
6 - 8 Days
Note:
  • The shipping time is estimated and commences from the date of shipping, rather than the date of placing your order. It can take longer than the expected date due to an invalid address, the customs clearance procedures or other causes.
  • We currently do not ship to every country across the world. If you can't select your country above, kindly contact us and we'll do our best to get you a pair.
Attention 
Due to the current global epidemic situation, you may experience short delivery delays, but please be assured that your order will still be sent to you as soon as possible. Thank you for your patience. 
Delivery Process
Processing time typically takes between 1-2 business days. Orders placed on a weekend or holiday will be processed within the next 1-2 business days. Please note that all processing times may take longer due to a high volume of orders.
Order Status
Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check order status.
Shipping Charges
We are offering FREE standard shipping on all international orders.
Shipping Time
During your checkout, you'll see an estimated delivery date. Please refer to the left table for various shipping times to international destinations.
Order Address Error
Please contact customer service immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.
Additional Information
  • We process orders Monday-Friday (excluding holidays).
  • All delivery times are estimates and VIVAIA is not responsible for delays due to unpredictable factors(weather, delivery carrier factors, customer error, holiday-related delays) or any other unforeseen factors.
  • If you have any questions or need help with your account, please contact us to assist you.

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